Currently, when a 100% credit is issued via auto credits, the credit is based on the full order total before discounts—meaning runners receive a credit that includes any coupon code they had applied at checkout. This allows them to “double-dip” by using the full credit and reapplying a discount in a future purchase, resulting in more value than they originally paid.
We would like the ability to configure the auto credit rules to assign 100% credits based on the actual amount paid by the runner after discounts, not the pre-coupon code total.
With weather events causing an increase in the number of races that need to be rescheduled, this is getting to be a bigger issue. We just had to reschedule an event and I had to manually updated more than 60 registrations due to this problem.